Most furniture set deliveries will be made on pallets, this is to ensure that your order arrives in perfect condition.If you decide to cancel an order once dispatched, then a refund will be given however you will be charged a handling fee – see our cancellation policy for details.We cannot be held responsible for a change of delivery date due to anything we deem as an act of nature such as bad weather, ill health or traffic issues etc.
If you are unable to meet the delivery, then this will be classed as a failed delivery and we would rearrange but this will incur an extra cost. Please make us aware of any special delivery instructions prior to dispatch as we will be unable to change the address once delivery has been despatched. If you are unable to be at home to accept your delivery, you may leave instructions, in advance, to leave your goods with a neighbour/nominated person. If you are not in when delivery takes place then this will be rearranged and will incur an extra cost. Someone must be onsite to receive delivery. Once your order has been submitted and processed a member of our logistics team will be in contact to confirm when we can deliver. All orders under £50 will have a minimum delivery charge of £10. Orders over £50 for Artificial & Fibre Optic Christmas Trees, Garden Furniture, Covers, BBQ, Firepit or Water Feature items marked as Home Delivery Available will qualify for our "Free Delivery" service (excludes weekends and bank holidays). Please note we are currently unable to deliver to select areas of Scotland, Northern Ireland, the Channel Islands 
Garden Furniture and BBQs are likely to be delivered on a pallet, the Standard Pallet Delivery will take place 3 to 5 working days (excludes weekends and bank holidays) after your order is placed.If you have any queries, please do not hesitate to get in contact. Delivery will take place during a working weekday from Monday - Friday, however we may occasionally be able to deliver on Saturdays.
We aim to deliver Artificial & Fibre Optic Christmas Trees within 2 to 3 working days but delays may be possible during the busy Christmas period, local deliveries may arrive sooner.
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